We’ve all read a bad review online before. Some of the reviews are even kind of funny. They make you question whether the reviewer was just having a bad day or if they really hated their experience that much.
Humans are emotional creatures, and the accessibility to leave public reviews can bring out the worst in some of us.
But then, some businesses do deserve bad reviews.
Whether or not a bad review is justified or not, it doesn’t feel good when your business gets one. You just want to make it go away. Right?
It’s Very Difficult to Remove Negative Reviews Online
It’s not possible to remove all negative reviews. If it were possible, everyone would have a perfect 5-star rating, and these rating and review systems would be meaningless. The bad reviews keep the system honest.
So What Do You Do If You Can’t Remove Them?
The best way to replace negative reviews is to capture more positive reviews. By collecting more positive reviews, you push your rating upward and make negative reviews more obsolete.
You need a strategy and system in place to combat these negative reviews. We provide a system to gain positive reviews for this very purpose.
Note: our system wasn’t created to bribe people for good reviews. What you should be after is genuine, positive feedback from your customers that help improve your business in the future.
What About Malicious Reviews?
Review sites have processes in place for reporting malicious reviews or flagging them. They also have algorithms in place to detect inappropriate content like fake reviews and spam. These sites may also take down flagged reviews to comply with their policies or obligations.
Here are a few helpful resources about how to report reviews on popular review sites:
- How to request a review removal for Google Business Profiles
- How to report a Recommendation about a business Page on Facebook
- How to report a review on Yelp
- Amazon community guidelines and how to report abuse
- FAQ on Customer Reviews on the Better Business Bureau
Implement a Review Management System
If you’ve made it this far in business, you should be well aware of how vital online reviews are. That’s why you need to create and maintain a process that encourages your customers to leave reviews, monitors the reviews they leave and improves any negative reviews you might receive.
Not only will a review process help you receive more (and better) reviews, but it will also help you improve the service you provide. A good reputation leads to quality traffic, and quality traffic leads to increased sales.
Want to know more about how to implement our review management system in your business? Book a time with our team today.